I’m a Senior Manager in the Branch Operations and Customer Experience division at Toronto Public Library (TPL), currently responsible for 16 branches in the Don Mills-Pape/Danforth-S. Walter Stewart Area; I’ve worked at TPL since 2001 at branches across the city, starting as a Children’s Librarian, then Services Specialist and Branch Head before moving into management in 2016. I’ve been involved in supporting branch operations and community consultations on a number of branch capital projects, renovations and re-namings, including Wychwood, Mount Pleasant, York Woods, Daniel G. Hill, Dawes Road, Locke, and most recently preparing for Flemingdon Park.